Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or his self-employed professional activity:
Right of withdrawal
You can revoke your contractual declaration within 14 days without giving reasons in writing
(eg letter, fax, e-mail) or – if the goods received before the deadline – also by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods suffices to comply with the revocation period.
The revocation is to be addressed to:
FELIX Solingen GmbH
An den Eichen 6
fax: +49 212-23140-399
Returns exclusively to be send to the following address:
FELIX Solingen GmbH
An den Eichen 6
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the goods or services received or their uses (e.g. advantages of use) to us, or if you are unable to return or surrender them in full or in part, or only in a deteriorated condition, you must compensate us for the loss in value. For the deterioration of the goods and for any use made of them, you must pay compensation only if the use or deterioration is attributable to a handling of the goods that goes beyond the inspection of the properties and functionality. Testing the properties and functionality means testing and trying out the respective goods, as it is possible and customary in a retail shop. Goods that can be sent by parcel post are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of 40 Euro or if, in the case of a higher price of the goods, you have not yet paid the consideration or a contractually agreed partial payment at the time of revocation. Otherwise the return is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.
End of the revocation instruction
1. Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you do not have the original packaging, please use suitable packaging to provide sufficient protection against transport damage.
2. Please do not return the goods to us freight collect. We will reimburse you the postage costs in advance on request, unless these are to be borne by you yourself.
3. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.