5-YEAR LIMITED WARRANTY
5-YEAR LIMITED WARRANTY
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FAQ

Frequently asked questions (FAQ) Kitchen knives/ chef's knives

What product guarantee does Felix Solingen offer?

What do I do in case of a complaint?

What is the reason if the blade breaks?

How do I care for my Felix knives properly?

How do I store my Felix kitchen knives correctly?

Can Felix knives be put in the dishwasher?

How can I sharpen my Felix kitchen knife?

Can I visit the Felix knife factory?

Are Felix kitchen knives still made in Germany?

 

What product guarantee does Felix Solingen offer?

FELIX Solingen knives, produced by FELIX Solingen GmbH, Solingen – Germany, carry a 5-Year Limited Warranty against manufacturing defects. Under this warranty, FELIX Solingen GmbH will repair or replace any product we find to be defective in its original material or construction for a period of five years from the date of purchase. This limited warranty does not cover normal signs of wear, wood handles, rust, or damage/breakage due to improper use.

To receive warranty repair or replacement, the owner must send the product to be evaluated by FELIX Solingen GmbH, Solingen - Germany. In addition to the provisions of this warranty, you may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here.

Felix Solingen GmbH

Customer Service
An den Eichen 6
42699 Solingen
Tel. +49 212 23140-300
Mail: info@felix-solingen.com 


This warranty may include special rights, in addition to the applicable statutory warranty law, which may vary from state to state. There are no other warranties other than those set forth herein.

 

What do I do in case of a complaint?

We guarantee that our Felix chef's knives are manufactured with the greatest care and attention. Should there nevertheless be any reason for complaint,

please send the product to our company address for assessment of the damage. Please include a short description of the complaint and your valid return address. After evaluation our customer service will contact you.

 

Felix Solingen GmbH

Customer Service
An den Eichen 6
42699 Solingen
Tel. +49 212 23140-300
Mail: info@felix-solingen.com 


What is the reason if the blade breaks?

In the rarest cases it is due to material defects, mostly it is due to improper use, such as cutting bones, opening cans, or similar.

How do I care for my Felix knives properly?

FELIX knives are sharp. And they are sharp for a long time. Depending on the frequency of use, the sharpness of a blade decreases with time. Professionals and hobby cooks take off their knives before and after each use, i.e. sharpen their knives regularly. With a little practice, even amateurs can do this. Of course you can also send us your FELIX knives for sharpening at any time. This service is inexpensive and ensures that your knives are as new after sharpening.

High-quality knife blades made of blade steel are sensitive to food residues and to cleaning in the dishwasher. Moreover, the blades become dull when cleaned in the dishwasher. Clean your knives by hand. After use, simply rinse briefly with warm water, dry, and you're done. Additional protection for the blade is achieved by using camellia oil. The antibacterial knife care cloth with silver molecules also cares for and protects the knife blade.

Wood is a living natural material and loves a little care. Rub the wooden handles of your knives with a few drops of oil from time to time. We recommend linseed oil. In This way the wood retains its original beauty and individual charisma.

How do I store my Felix kitchen knives correctly?

As the knives are not in permanent use in the kitchen, we recommend proper storage, for example in a knife block or on a magnetic knife holder. Form and material are a question of the kitchen equipment, the space available and personal taste. All Felix knife blocks and knife holders are made of high-quality materials, are carefully processed, easy to clean and durable.

 

Can Felix knives be put in the dishwasher?

Basically, high-quality kitchen knives do not belong in the dishwasher.

The blades become dull in the dishwasher. In addition, the cleaning salts can cause serious damage to the blades, rivets and handles.

 

How can I sharpen my Felix kitchen knife?

1) with a sharpening steel

Hold the sharpening steel about an arm's length from your body. Then pull

place the knife vertically at an angle of approx. 15 -20° over the steel. Guide the knife both sides of the knife 5 - 10 times alternately from the shank to the tip over the entire length of the steel. After sharpening, please rinse the sharpening steel and the knife with clear water and dry them.

  

2) with a whetstone

FELIX Solingen knives, produced by FELIX Solingen GmbH, Solingen – Germany, carry a 5-Year Limited Warranty against manufacturing defects. Under this warranty, FELIX Solingen GmbH will repair or replace any product we find to be defective in its original material or construction for a period of five years from the date of purchase. This limited warranty does not cover normal signs of wear, wood handles, rust, or damage/breakage due to improper use.

To receive warranty repair or replacement, the owner must send the product to be evaluated by FELIX Solingen GmbH, Solingen - Germany. In addition to the provisions of this warranty, you may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here.

Alternatively, Felix Solingen offers a sharpening service which you are welcome to use. How can you do this?

You are welcome to send us knives for regrinding with your return address. The prices are between € 6,- and € 8,- gross, depending on the work involved and the length of the blade. Postage costs will be charged separately.

Enclose a letter with your complete address (incl. email address and phone number), in which you describe the processing request. Please understand that we can not accept postage free sent shipments.

Shipping to:

Felix Solingen GmbH

Customer Service
An den Eichen 6
42699 Solingen
Tel. +49 212 23140-300
Mail: info@felix-solingen.com 


Costs on a time and material basis. Please ask for our quotation.

Can I visit your Felix knife factory?

Factory tour / factory tour at Felix Solingen - with appointment

Take a look "behind the scenes" and see how Solingen quality knives are handmade. From the blank to the finished knife. Whether damask knives, forged knives or the typical Solingen "Zöppkes" - here you will find everything the knife lover needs.

 

Bring your colleagues/friends with you.

The maximum group size should not exceed 10 people, if you are a larger group - we will gladly do several tours, with a time delay.

 

Please arrange appointments under:

phone +49 212 23140 300

Mail: info@felix-solingen.com

 

Address:

Felix Solingen GmbH

An den Eichen 6

42699 Solingen -Germany

Are Felix chef's knives still made in Germany?

 

All Felix chef's knives are manufactured in our knife factory in Solingen

(Germany). A FELIX knife goes through up to 80 processing steps before it leaves the factory.

Most of them by hand.

 

 

 

 

 

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